Terms and conditions

Terms and Conditions - RALITZA.Ro



This Website,  www.ralitza.ro, called Ralitza Tailoring, is owned by PFA Kojanov Marieta registered in Bucharest, being referred to as the SUPPLIER.

Your use of this Website implies your acceptance of the following terms and conditions. It is recommended to you to read carefully. SUPPLIER assumes the right to amend these provisions without further notice. The latest version can be found by visiting this page, called "Terms and Conditions".


THE SUPPLIER guarantees to the user access limited to his own personal interests (ordering online, information) on www.ralitza.ro and does not give him the right to download, to partially or completely modify the site, reproduce web pages or Content, to copy, to republish,  to sell / resell or exploit the Site in any other manner, for any commercial purposes or against the Company's interests without its prior approval in writing.

The right to link to this website ,www.ralitza.ro,  is limited, non-exclusive and revocable, and is granted as long as it does not bring any shortcomings of any kind to www.ralitza.ro or to our partners, only with our prior approval in writing.


1. Intelectual property of the SUPPLIER on the information published on www.ralitza.ro

The full content of the www.ralitza.ro site - images, texts, graphics, symbols, web graphics, emails, scripts, programs and other data – are owned by the SUPPLIER and is protected by the Data Protection Laws No. 8/1996) and by the laws regarding intellectual and industrial property. Any unauthorized use of the items listed above is punishable under the applicable laws. Any use of the Website www.ralitza.ro is permitted only according this document’s set limits.


2. Products and services offered by the SUPPLIER on the Ralitza.ro website, the pricing policy

The products sold through www.ralitza.ro are new, in the original packaging of the producer and accompanied by the regular invoice. The products and services are provided according to this document and within the available stock limit. For this reason, the SUPPLIER assumes the right to not honor a particular order if that product is no longer listed in the current offer.

The prices are not delivery costs inclusive, unless expressly specified on the Website. The purchase price printed on the invoice will be the same as the amount communicated by the Ralitza’s agent prior the moment of your order being confirmed as firm, or, it the direct debit payment’s case, the price published on the website at the purchase moment.

Despite our efforts, a small number of products can have wrong prices on the site, erroneously set by our computer application. Under these circumstances, the price of the product which you are bound to pay it is always going to be considered the final price accepted by the customer in the discussions with the Ralitza’s consultant. If the actual price of the product is higher than the price displayed on the site, our sales consultants are entitled to satisfy your request and to deliver the product at the price published on the Website, only if this is considered possible, just like you are entitled to decline that order. If the actual price of the product is lower than the price published on the Website and you paid the price in advance, the difference will be returned as agreed, within 30 days from the date of receipt of the same.


The SUPPLIER provides no warranty either expressly or implicitly, including ( but not limited to) the operation of this Website, the information, the correctness of the descriptions, the updating of the content, the products on the site and their suitability for a particular purpose. The users expressly agree that the use of this Website and the purchase of related products or services is at their own risk, the only exception being the obligation of the SUPPLIER to give users the right to unilaterally terminate the contract according to the legislation, as detailed forward in this document . The images posted on the Website are exemplary and the delivered products may  be different from the images presented in any way (color, accessories, appearance, etc.).

The content of www.ralitza.ro (texts, product’s descriptions, technical features, images, symbols) is made up in collaboration with the representatives of the producers. For this reason, the SUPPLIER does not assume responsibility for the descriptions and specifications of the products displayed on the www.ralitza.ro Website.

The SUPPLIER and its partners preserve the right to modify the technical specifications of the products without prior notice.


3. Payment

The payment of products ordered from www.ralitza.ro can be done cash on delivery at Urgent Cargus Company where you have the price table or in advance. The payment in advance can be made by postal order or payment order: the proof of payment must be sent to the SUPPLIER at the e-mail address ............. ro. In the case of advance payment, delivery will be made only after the money has been entered into the SUPPLIER's account. Products ordered must be paid in full, otherwise delivery will not be made. The SUPPLIER preserves the right to request the payment in advance for certain products.


4. Delivery

Deliveries are made anywhere in Romania through the Urgent Cargus Company.

DELIVERY TIME of products ranges between 10 days and 14 working days. Always check the delivery time on the product’s page.

Delivery costs are:

- FREE for orders whose value exceeds LEI 500.

- For parcels up to one kg, the amount is RON 27 . ( return included). For parcels exceeding one kg, add RON 1.50 for each additional kg.

- For cities located outside the .........  network, there will be costs for additional km.

- Deliveries in other countries – trough the Romanian Post

If the customer is not found at the specified address, he will be contacted by the courier . The reception of the products represents the customer's acceptance that the products have arrived in good condition. The invoice is the bill of sale according to the Romanian legislation. The customer’s signature on the invoice is the explicitly agreement that he has received the product (s) which is (are) in compliance with his order and his needs. The SUPPLIER has the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons beyond the SUPPLIER which include: fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, Civil disturbances or other impediments of force majeure according to the Romanian law.

The maximum amount of damage that can be paid by the SUPPLIER to any customer in the case of no delivery or inappropriate delivery is the amount received by SUPPLIER from this customer.

The SUPPLIER preserve the right to not deliver certain orders where the cost of transportation exceeds the value of the products or if the delivery cost exceeds RON 50.00.


5. Warranty

The warranty conditions are in accordance with Law 449/2003 and OG. 21/1992. When requesting the warranty, it is necessary to present the defective product in its original packaging, along with the related accessories and a copy of the invoice. Products without those supporting documents can be returned to the applicant / sender without refund, replace or repair.


6. Return policy

The consumer can notify the SUPPLIER in writing about canceling the order without penalty and without giving a reason, within 14 working days from the day on which you acquire physical possession of the product . The consumer has the right to request the replacement of the product, without penalty and without giving a reason, within 14 working days from the delivery. In the case of requesting a more expensive product, the price difference will be paid. If the replacing product is a cheaper one, the price difference will not be refunded.

The SUPPLIER will send the replacing product requested by the consumer only after he has returned the originally bought product. The reimbursement or replacement are going to be made without undue delay within 30 days after the date on which we receive back the product supplied and under the following conditions: if the products have a seal, it must not be unloaded - the product must be returned sealed; the status of the purchased products must be the same as when received, not be worn or damaged. The product should be shipped to us with all original labels, in a protective and suitable package.

If a different product has been delivered instead of the ordered one, the delivery costs will be supported by the SUPPLIER.

The consumer has the right to choose only once the return / replacement of a product under the conditions of Art. 4, par. 1 lit. B) from O.G. 130/2000. In all cases of return / replacement of products, the delivery costs for return / replacement are borne by the customer. Repeating canceled order will be considered abusive. These provisions apply according to the Ordinance 130/2000 regarding the legal regime of long distance purchases.

When placing an order on www.ralitza.ro, the consumer declares that he is aware of and fully agrees with the above. The acceptance of these terms and conditions gives rise to a contract under the appliance of Civil and Commercial Code.

For any other details please contact us.


7. Quality of hosting services, links to other sites, operating errors

The www.ralitza.ro  Website is hosted by third-party servers. The SUPPLIER will not be responsible for any errors occurring on the Website for any reason , including site changes, settings, or updates to programs. The SUPPLIER will not be liable for errors that occurred due to the use of certain browsers for visiting www.ralitza.ro. THE SUPPLIER is not responsible for the content, the quality or the nature of the sites reached through links on the www.ralitza.ro Website. The full responsibility for those sites  is in charge of their  owners .


8. Subscribe /unsubscribe to the newsletter

Subscribing and unsubscribing to the www.ralitza.ro website’s  newsletter is free and voluntary, and involves accepting the following terms of use. All the sent messages are not unsolicited and you can unsubscribe at any time by following the instructions in the bottom of each email. The sent messages comply with the Law of Electronic Commerce regarding the commercial communication as it is stipulated by the Romanian and international legislation.

The use of the newsletter is under the same conditions of liability limitation as authorizing and using the Website,  according to the terms and conditions of this document, and the privacy policy is as outlined in the following section. The SUPPLIER owns all the rights of the newsletter’s content as sent to subscribers, under the same conditions as for the information published on the Website and in accordance with the provisions of this document.

Subscribers to the Ralitza Tailoring’s newsletter can resend these commercial communications to other people on their own responsibility and without modifying the content and the structure of the message. Those who have received commercial messages from our newsletter’s subscribers are considered previously informed by subscribers about this article’s provisions. In this context, the SUPPLIER cannot be held responsible in any way for the actions of his subscribers.

The SUPPLIER has the right to restrict the access for any newsletter’s subscriber if there is any reason to believe that the subscriber does not comply with the provisions of this document.

9. Personal data

The SUPPLIER guarantees the security and confidentiality of personal data collected, store and processed through its IT system. This information and data could be used by the SUPPLIER to send the confirmation of the orders, various promotional offers, loyalty programs, etc. with the prior agreement of the customer. The provision of personal data to the SUPPLIER does not involve any obligation for the user and he has the right to refuse to provide such data and to request to be deleted from database, without any charge.  Any request or notification for deleting data from the database will be signed and sent by the user at our address: office@ralitza.ro. The SUPPLIER will not disclose personal data to third parties except for marketing purposes. However, personal data may be transmitted to authorities in charge of verifying commercial transactions or other authorities in order to perform any legal obligation under applicable law. Due to the fact that personal data stored by the SUPPLIER’s system is electronically transmitted, the SUPPLIER cannot be held responsible for any loss or copying of information by unauthorized persons using interceptor equipment or software. The SUPPLIER will take appropriate technical and organizational measures and will provide all the necessary files to the competent authorities empowered to resolve this type of unauthorized or unlawful access or loss.


All the information provided to the SUPPLIER is used only for the purpose for which they were requested (processing orders, communicating with user, subscribing to the newsletter, etc.), in accordance with the applicable laws. The SUPPLIER will not provide your email address to third parties, will not encourage spam, and will not disclose the data provided by its clients without their explicit consent.


According to the requirements of applicable laws (Law no. 677/2001 regarding Personal Data Protection and Law no. 506/2004 regarding Personal Data Procession and Privacy Protection) the Kojanov Marieta PFA. is under duty to safely administer the personal data that you provide about yourself, a family member or another person, for specified purposes only.


We use the personal data which we collect for the following purposes: to process orders, to send personal messages, to subscribe to the newsletter. You are also required to provide the necessary data for delivery of a placed order; You are required to provide personal data for delivery purposes; In case of incomplete or incorrect data,  the order will be canceled .


We may share your personal data and provided information with selected third parties such are courier companies used by PFA Kojanov Marieta for deliveries or direct marketing operators.


Your wish to receive information about products, services, events, etc. of the SUPPLIER  is a voluntary choice expressed through subscribing to the newsletter.


According to Law no. 677/2001, you have the right to access and to intervene on the data, the right to not to be subject of individual decisions and the right to appeal to the court. You also have the right to oppose the processing of personal data of your interest and to request for data to be deleted*. In order to  make use of these rights, you should address us a written request at office@ ralitza.ro. Your right to  appeal to the courts is also granted .


If any of the provided personal data is incorrect, please inform us as soon as possible.


*Anyone has the right to oppose, for legitimate reasons, data processing concerning oneself. This right of opposition may be excluded for certain data processing entitled by law (for example data processing by financial and fiscal services, police, justice and social security). Therefore, this note is not valid where the data processing is compulsory;


* Also, anyone has the right to oppose, free of charge and without any excuse, the data processing of one’s personal data for direct marketing purposes.


THE SUPPLIER certifies that he will respect the rights conferred by Law no. 677/2001 on the protection of individuals with regard to processing personal data and the free movement of such data, of Law no. 365/2002 on electronic commerce, as well as of Ordinance no. 130/2000 on the protection of consumers when concluding and executing distance contracts with subsequent amendments. These rights include (the list is not restrictive):

1. the right to request the SUPPLIER to confirm, free of charge, whether your personal data are being processed or not;

2. the right to request the SUPPLIER to rectify, update, block or delete, free of charge, the data whose processing does not comply with the provisions of Law no. 677/2001;

3. the right to request the SUPPLIER to cease, free of charge, the processing of your personal data;

4. the right to request the SUPPLIER to stop sending promotional messages. Any such request / notification must be dated, signed and sent by the person enrolled in the database via e-mail at office@ralitza.ro. THE SUPPLIER uses security measures against the loss, alteration or misuse of the information under its control.



THE SUPPLIER can’t be held accountable for errors resulting from user negligence regarding the security and confidentiality of the user’s account and password. THE SUPPLIER can’t be held liable in any way for the loss or alteration of the personal data stored by the SUPPLIER for the purpose specified in this document.


Any access to the personal information database of www.ralitza.ro users, including any unauthorized access attempts, will be recorded in an access file. Access files will make it possible for the PROVIDER to identify those who have accessed those personal data without legitimate reasons, in order to notify the competent institutions. Any attempt to access another user's personal data, to modify the content of the site, or to affect the performance of the server running www.ralitza.ro will be considered a fraud attempt at www.ralitza.ro and a criminal investigation will be initiated against whoever made the attempt.


10. Final provisions

Any other issue caused by the products or services presented on www.ralitza.ro, and which is not already dealt with by any article in this document, will be settled on amicable terms within 30 working days from the date of the written notice of the issues, send by the user. If the conflict has not been settled amicably, the jurisdiction lies with the Romanian courts or with an alternative dispute resolution body agreed by both parties. By agreeing to these Terms and Conditions of www.ralitza.ro site, the client fully agrees on the consequences arising from the use of the site under these conditions.