How do I pay?

Collect on Delivery 

The orders are paid to the courier when the package is delivered. The total cost on delivery includes the value of the purchased products plus the delivery charge. Pay by bank transfer. If you choose this option, we will provide you with all the necessary information to make the payment, covering of course the total order cost. For orders over 450 lei the delivery is free of charge.

 

Terms of delivery:

Delivery in Romania is made by Urgent Cargus Company. For packages up to one kg, the cost is 21 lei (VAT included). For packages exceeding one kg, keep in mind you need to add 0.95 lei for each additional kg. For districts outside the Urgent Cargus network, there will be an additional cost for extra kilometres. Delivery to other countries is made by Romanian Post.


For localities outside the Urgent Cargus network, there will be costs for additional km price 0.8 lei / km + VAT

 

Return Policy.

We care about our 100% customers' satisfaction. That is why if for any reasons you wish to return the product you can do so with no explanations and no extra charge providing you notify us by mail within 15 days from delivery. According to the law (O.G. no. 34/2014), the customer will bear the expenses related to the costs of returning the product. The payment can be made directly to the courier or will be deducted from the amount of the purchased products to be refunded to the customer.

 

Important notice!

Returning the products can only be done by courier (not post office) and only after filling in the return form and receiving our acceptance. The delivery costs will be borne by the customer. Your money is refunded within 15 days from the moment you received our return acceptance and once you provided us with your bank account details (name, IBAN code) for the reimbursement.

If more than one product of the same kind has been purchased, only one product can be returned, the rest of the quantity is only accepted back if the products are sealed. Upon returning the product, you need to cover in advance the expenses of the delivery, we do not accept packages if the delivery is not paid for.

No return requests made by telephone or other online sources are taken into consideration. When returning the product please make sure you send the following documents / dates as well with it: return number (the number communicated to you by mail when completing the return form). For packages sent by Urgent Cargus, please fill in the return number on the delivery letter (AWB).